Payment & Shipping Policy

ACCEPTED PAYMENT METHODS

We accept just about everything!

• PayPal
• Credit Cards: Visa, MasterCard...

SHIPPING & HANDLING

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 2 – 7 days* (in regular seasons) or more depending on the actual situation.

Estimated Delivery: 2 – 7 days* (in regular seasons). Depending on the region and the actual situation. 
For international orders, transit maybe take an additional 1 to 2 weeks.

(*) might be delayed 2-4 days due to the peak season, but we will try our best to fulfill orders as fast as we can.

Our shipping methods being currently available is STANDARD SHIPPING (USPS or DHL).

You will be able to track your order at all times until it arrives your doorstep. Please bear in mind that sometime we will not provide you with tracking number. However, you can track your order status by contacting us at email: customerservice@hunterciti.com.

At the moment, our shipping cannot delivery to US Military bases. We apologize in advanced for this inconvenience.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-5 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us at email: customerservice@hunterciti.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 3 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

NOTE: Please keep in mind that when purchasing means accepting all the terms mentioned above.